FAQs
Below FAQ are some common concerns of our clients before purchasing our products.If you have other questions, please Contact Us.
Design/Artwork
Can I change my artwork once my order has been submitted?
Yes, Once your order has been submitted we will share a preview with you, where you can make the changes you want. Once the design is approved, it will go into production.
How many colors can my order include?
We do not have a color limit on its custom products, allowing you to choose as many photos or graphics as you want on your displays.
What file do you accept?
We only accept these file formats: JPG, PNG and PDF (single page) Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.
What if the colors on my product don't come out the way I expected?
Printers at MakeMyBanners are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone.
Shipping
How long does it take to receive my order?
Once your order is submitted, it will take our team 1-3 days to work on the order. From there, it depends on the type of shipping, which could range between 1-5 business days.
What if I receive a damaged order?
We guarantee that the order will be delivered safely and without any issues. However, sometimes the order may be damaged in transit. In which case you can take the product images along with the shipping box images, clearly showing the damage and the package label. Upon reviewing the images, we will offer an exchange or refund.
What if my order is lost during transit?
If our shipping carrier loses your order, we will open an investigation on that package and issue a reprint with priority shipping. This can take about 3–4 days.
Where are you located?
We are located in Los Angeles, CA. However, we have production facilities across the US. We cannot guarantee where the production will happen for each product and order.